For Families

The Admission Process

How to Get Started

Admissions to Carolinas ContinueCARE Hospital at Pineville are accepted upon referral from a physician. All patients are admitted without regard to race, color, creed, religion, national origin, disability, age, sex, or payment classification.

When you arrive, we will strive to make you and your family comfortable. You will receive an orientation to your room and the hospital. Your nurse will conduct an interview and ask questions regarding your medical history and medications that you are currently taking. Try to answer all questions accurately. This information is essential for your medical record and plan of care.

Who We Treat

Our facility is licensed under Medicare as a long-term acute care hospital, providing care for critically ill and medically complex patients who require a longer acute care stay than a traditional hospital. There are several criteria patients must meet for admission eligibility.

Typical Patients:

  • Require acute care services as determined by a physician assessment
  • Cannot be treated effectively at a lower level of care
  • Have multiple acute complexities that require daily intervention by a physician

Patients requiring the following medical services may also eligible for admission:

  • Mechanical ventilation for respiratory failure
  • Pulmonary hygiene
  • Tracheotomy with respiratory insufficiency
  • Exacerbation of chronic obstructive pulmonary disease (COPD)
  • IV and oral anticoagulation/therapeutic INR (international normalized ratio)
  • Post cardiac surgery with acute care needs
  • External wound infection management
  • Stage III or IV decubitus ulcer care
  • Complex medical conditions
  • High-level orthopedic conditions
  • Pre- and post-organ transplant care
  • Low-tolerance rehabilitation

Helpful Information


Free visitor and patient parking is available at the front of the hospital.

Case Management

The coordination of your care and discharge planning involves you, your family/significant other, your physician, and other clinical staff members. A Case Manager is assigned to every patient to oversee this process. Your Case Manager will visit you to discuss your care needs after admission.

Patient Experience

At Carolinas ContinueCARE Hospital at Pineville, our goal is to meet your service needs.  Your opinions and suggestions are important to us, and we encourage you to provide feedback when we meet your expectations and when you notice areas for improvement.

Members of our leadership team will visit periodically and inquire about your experience. During these visits, please share any accolades or concerns you have. At discharge, you will receive an HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems). We encourage you to take the time to complete this survey. Your comments will be confidentially reviewed and addressed by our patient care and management teams for improvements when necessary.

Patient Care Conference

At Carolinas ContinueCARE Hospital at Pineville, every person on your healthcare team plays an active role in your care. We conduct weekly patient care conferences where all members of the team are available at the same time to discuss your progress and answer any questions that you may have. We strongly encourage you and your family to participate.

Physician Coverage

We work with a group of dedicated physicians who manage the medical needs of patients  admitted to our hospital. They may also help to explain a medical procedure, update the family on their loved one’s condition or plan appropriate care after discharge. Once a patient is discharged from our hospital, any follow-up appointments should be made with the patient’s primary care physician.

Carolinas ContinueCARE Hospital at Pineville does not provide Physician in-house coverage 24 hours a day/7 days a week. In the event of an emergency after hours, your nurse will contact the Physician on-call the virtual care nocturnist, after he/she completes a full assessment and communicates the findings of that assessment to the Physician. There may be a time that the Physician will ask that the staff send you to a local emergency room to be seen by their Physician or be admitted directly to an ICU. Carolinas ContinueCARE Hospital at Pineville maintains Service Agreements with Carolinas Medical Center – Pineville for this purpose. The ER Physician who examined you, will either return you to Carolinas ContinueCARE Hospital at Pineville or admit you to Carolinas Medical Center.

Learn About Our Services

Quality Care for the Critically Ill
Our hospital provides long term acute care for patients who require a long-term hospital stay. Many patients require an intensive level of care.

The ContinueCARE Difference

Carolinas ContinueCARE Hospital at Pineville offers several unique benefits for patients and family members:

  • We provide care with an interdisciplinary approach
  • Our teamof specialists works together for optimal patient outcomes
  • Each patient has an individualized care plan based on their needs and preferences
  • We encourage family and/or caregiver participation and keep loved ones informed every step of the way