For Families

Visitation Policy

Our patients have the right to receive visitors whom she or he designates, including but not limited to, a spouse, a domestic partner, another family member, or a friend. Patient visitation is only restricted when the visitor’s presence infringes on others’ rights, safety, is medically or therapeutically contraindicated for the patient, or the patient has withdrawn or denied such consent at any time.

In an effort to avoid interrupting patient care, we ask that the family identify one spokesperson who will obtain updated information regarding the patient’s condition. We ask that calls for updates on the patients’ health be limited during the change of shift reporting from 6:30-7:30 morning and evening. In order to provide a safe environment, we ask you to please limit visitors to two at a time. Please feel free to use the family lounge located on the 3rd floor for additional comfort. Children under the age of 12 are allowed to visit but discouraged due to the severity of illness of our patients. However, visitation may be adjusted to meet the needs of the patient/family/clinical staff.

Overnight lodging is permitted, but we ask that it is limited to 1 visitor only. We partner with Hospitality House of Charlotte, and they will gladly provide shelter to out-of-town families.

Visiting Information

Visiting Hours:
24-hour visitation

Limit of two visitors at a time

Parking Information:
We offer free visitor and patient parking at the front of the hospital

Carolinas ContinueCARE Hospital at Pineville
10648 Park Road
Charlotte, NC 28210
(704) 667-8050

Patient and Family Resources

Quality of Care Concerns

You may contact the Administration of ContinueCARE Hospital at any time if you have questions, concerns, or complaints by calling (704) 863-8310. Since our organization uses the Center for Improvement in Healthcare Quality (CIHQ) accreditation for deemed-status, you, or your surrogate decision-maker, also have the the right to file a complaint regarding any quality of care concern or safety issue, directly to CIHQ. Click the Learn More button below or submit by mail to:

Center for Improvement in Healthcare Quality
P.O. Box 3620
McKinney, TX 75070
Attn: Chief Executive Officer

Phone: (512) 661-2813
Fax: (805) 934-8588

Community Information

We take great pride in serving the Charlotte community. The Charlotte, North Carolina region is composed of 16 counties, including four counties in South Carolina, with the city of Charlotte serving as the hub.

Admission Information

Our facility is licensed under Medicare as long-term acute care hospitals, providing care for critically ill and medically complex patients who require a longer acute care stay than a traditional hospital. There are several criteria patients must meet for admission eligibility.


Financial Assistance

We offer financial assistance to patients who have an economic need and meet the qualifications of our financial assistance policy.

Pricing Transparency

We understand that pricing and billing for healthcare services can be confusing, so we provide our standard price lists to help families better anticipate and understand their financial responsibilities.

See Our Facility

Need Help?

You can also schedule an in-person tour to learn more about our hospital.

Please feel free to call administration for any additional information about Carolinas ContinueCARE Hospital at Pineville or for career opportunities. We appreciate your interest and look forward to talking with you!

Hospital Main Number: (704) 667-8050

Director Human Resources: (704) 667-8058

Billing Questions: (509) 789-6038

Frequently Asked Questions

Choosing an LTACH

The ContinueCARE Difference

Carolinas ContinueCARE Hospital at Pineville offers several unique benefits for patients and family members:

  • We provide care with an interdisciplinary approach
  • Our teamof specialists works together for optimal patient outcomes
  • Each patient has an individualized care plan based on their needs and preferences
  • We encourage family and/or caregiver participation and keep loved ones informed every step of the way

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